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Organization

Achievements

  • One Window service facility at each Sub-Division
  • Establishment of LESCO Call Center
  • Establishment of Enterprise Resource Planning (ERP) System
  • Establishment of Computerized Customer Service Centers in each Circle
  • Establishment of Mobile Customer Service to facilitate installments and corrections of the bills
  • Central Chief Executive Customer Service Center
  • Restructuring of Circles, Divisions and Sub Divisions
  • Positioning of Field offices near geographic center of their jurisdiction and co-location of XEN & RO offices
  • Printing of 12 months billing detail on bill
  • Well defined and uniform policy for detection bills
  • Enhanced allocation for Development and Maintenance
  • More branches of scheduled banks and post offices authorized to collect bills
  • Establishment of Model Sub-Divisions
  • Restructuring of Stores to ensure prompt availability
  • Establishment of Marketing Cell and Task Force at LESCO HQ to facilitate industrial/commercial consumers
  • Frequent Open Forums for employees for redressal of their problems
  • Weekly Open Kutcheries by Field Officers
  • Provision of internet facility to all offices of LESCO
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