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Customer Services

Installment powers

Recovery of ArrearS in Installments

According to the Powers delegated by the Authority & existing Policy of recovery, the following powers have been delegated to the officers mentioned against each, in supersession of all previous instructions on the subject w.e.f 12-10-2002

Disconnected Connections

Sr.#
Authorized Officer
Category of Connection
Amount of Bill
Installments Authorized
1
SDO (Operation)
Domestic &Commerical
Rs.5,000/-
2 to 3
2
Incharge Customer ServiceCentre
- do -
Rs. 15,000/-
2 to 3
3
a. XEN (Operation)b. Dy. Director (Commercial)
Domestic, Commercial,Industrial & TIWell
Rs.50,000/-
2 to 3
4
a. S.E (Operation)b. Manager (CS)c. Director (Monitoring & Complaints)
- do -
Rs.2,00,000/-
2 to 3

Running Connections

Sr.#
Authorized Officer
Category of Connection
Amount of Bill
Installments Authorized
1
SDO (Operation)
Domestic &Commerical
Rs.5,000/-
2 to 3
2
Incharge Customer ServiceCentre
- do -
Rs. 15,000/-
2 to 3
3
a. XEN (Operation)b. Dy. Director (Commercial)
Domestic, Commercial,Industrial & TIWell
Rs.50,000/-
2 to 3
4
a. S.E (Operation)b. Manager (CS)c. Director (Monitoring & Complaints)
- do -
Rs.1,00,000/-
2 to 3
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