Achievements

• One Window service facility at each Sub-Division
• Establishment of LESCO Call Center
• Establishment of Enterprise Resource Planning (ERP) System
• Establishment of Computerized Customer Service Centers in each Circle
• Establishment of Mobile Customer Service to facilitate installments and corrections of the bills
• Central Chief Executive Customer Service Center
• Restructuring of Circles, Divisions and Sub Divisions
• Positioning of Field offices near geographic center of their jurisdiction and co-location of XEN & RO offices
• Printing of 12 months billing detail on bill
• Well defined and uniform policy for detection bills
• Enhanced allocation for Development and Maintenance
• More branches of scheduled banks and post offices authorized to collect bills
• Establishment of Model Sub-Divisions
• Restructuring of Stores to ensure prompt availability
• Establishment of Marketing Cell and Task Force at LESCO HQ to facilitate industrial/commercial consumers
• Frequent Open Forums for employees for redressal of their problems
• Weekly Open Kutcheries by Field Officers
• Provision of internet facility to all offices of LESCO