Customer Services Directorate - OVERVIEW

The tasks assigned to Customer Services Directorate in LESCO are:

1. Implementation of Commercial Policies
2. Monitoring and management of recovery process
3. Monitoring of line losses and preparation of accurate line losses statements
4. Settling consumer disputes involving technical, commercial and tariff issues
5. Processing and monitoring policies and procedures for Customer Services
6. Inspection of field formations regarding Commercial and Customer Services matters
7. Sanction, contract management and monitoring of specialized electricity consumptions such as Cable TV networks and neon signs etc.
8. Processing/sanctioning of various incentives for customers and employees introduced from time to time
9. Effective marketing of electricity
10. Tariff structuring and management of other tariff related matters
11. Compilation of statistical data and management returns
12. Co-ordination with Manager MIS for regulating effective billing program
13. Sueveillance and detection of electricity theft
14. Taking effective measures for prevention of elecricity theft