IT DIRECTORATE - FUNCTIONS BEING EXECUTED

[HISTORY]  [FUNTIONS BEING EXECUTED]  [NEW DEVELOPMENTS]

Billing System

• Data Preparation system.
• Electricity billing of 3.24 million consumers
• Electricity bills are available on LESCO Website. Also web based bills are acceptable for bank collection

Online Payment System

Payment Channels

1. Payment using Bank Alfalah Credit Card. LESCO, in collaboration with Bank Alfalah, has started the service of bill payment through credit cards for the convenience of its customers. The collection data is submitted by Bank Alfalah to LESCO servers on daily basis.
2. Payment using Check Deposit Machine of Habib Bank.
3. Payment using NADRA KIOSK Machines. LESCO, together with NADRA, has also started the service of bill collection at NADRA kiosks. The collection data is submitted by NADRA to LESCO servers on daily basis.
4. Payment through more than 568 online bank Branches and Post offices.

Customer Account on Company Website

The billing and receipt data is uploaded to the online server whenever it experiences any change. Consumers are able to access true online services at the company website, which include the following.
• Viewing monthly bills.
• Printing duplicate bills.
• Payment confirmation.
• Consumption and Payment History.
• Account Status.

Benefits of Machine Readable Bill Collection System (MRCBS)

MRBCS offers a win-win situation for all the three stakeholders.

For LESCO

• Reduced time gap between collection and posting to customer account
• Instant recovery analysis & timely remittance processing
• Easier stub data entry, reporting & reconciliation
• Overall reduced cost of collection processing & cash posting
• Boost to overall image of the company
• Improved customer service

For Customers

• Much less time for making payments at banks
• Ease in obtaining duplicate bills
• Can use company website to
o Confirm payment made
o View & print electricity bills
o Retrieve consumption & payment history
o Check account status

For Banks

• Much less time required for receiving bills
• Data consolidation on a utility company provided system
• Effortless scroll and report generation
• Reduced cost of bill collection